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Manager, Operational Excellence
Category: Publishing
  • Your pay will be discussed at your interview

Job code: lhw-e0-89772266

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Wolters Kluwer

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Manager, Operational Excellence

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.


* Evaluate existing processes and develop improvement plans for assigned areas

* Leverage relationships with key internal team members to facilitate the implementation and continuous monitoring of processes to achieve the objectives set forth including meeting regulations, managing risk, achieving financial goals, increasing competitiveness, and increasing customer satisfaction

* Create visibility into key processes, develop improvement plans for assigned areas, support the implementation of improvement initiatives, and continuously measure and monitor processes, risks and controls

* Develop improvement plans for assigned areas by developing and maintaining relationships with leaders, stakeholders and industry experts, re-engineer and/or map potential improvements for future-state processes and policies and conduct full due diligence to determine the pros, cons, costs and savings for future-state processes

* Interact with leadership throughout implementation to provide guidance and help ensure project priorities consistently aligning with the overall corporate business strategy; recommending control enhancements to mitigate areas of risk that might arise from inadequate or failed internal processes, people or technology; and following up to help ensure changes have been thoroughly and effectively implemented

* Measure and monitor processes, risks and controls by conducting post-implementation reviews and project follow-up helping to ensure process improvements have achieved their designed objective; developing and implementing the collection of metrics to continuously monitor and evaluate processes and key touch points

* Collaborate with process owners to discuss successes, failures and gaps helping to ensure there is accountability where processes are failing to meet expectations; reporting on voice of the process, operational risk and control data; replicating and deploying best practices and processes within the assigned area; and driving positive change through continuous improvement efforts

* Participate in organizational activities to meet or exceed company objectives by mentoring and coaching staff and associates to maximize performance and organizational growth; applying subject matter expertise to special projects that will help drive profitability and growth


* A minimum of seven years of experience participating in transformational change projects including leading positive change in process management, operational risk and controls; preferably within the financial services industry

* Experience leading and/or managing a team

* Bachelor's degree from an accredited college/university or equivalent work experience; Master's degree from an accredited college or university preferred

* Six Sigma Green Belt certification preferred

* Experience employing six sigma, lean or similar process re-engineering practices, mapping processes, defining and analyzing issues, performing significant research and coalescing disparate information

* Experience implementing solutions and demonstrating project management skills with the ability to develop strong relationships at any level within an organization

* Strong analytical, problem solving, organization, time management, multi-tasking and communication skills

* Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook; experience with Visio and/or Project preferred

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of 4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit, follow us on Twitter, Facebook, and LinkedIn


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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