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Sales Associates
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771116

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Sales Associates
Req Ref No: LSNYSA891
Location: Purchase, NY
Duration: 7.5 Months
General Summary:
This position will be responsible for supporting National accounts by being the first line of contact to resolve customer calls/issues, managing customer maintenance and communication processes, and by tracking new account set ups and openings for assigned accounts. This position is highly customer facing and requires experience in handling potentially stressful situations that require diplomacy and strong follow up skills.
Major Task Responsibilities and Key Accountabilities:
Productivity & Quality:
Drive Volume and Revenue growth by ensuring proper account setup
Create Ad hoc reporting and provide data to NASM customer reviews and/or internal presentations
Leads process for equipment installs for new, remodel & outlet closures
Leads appropriate communication to National Customer Service, Database System in notifying of account status and maintaining customer wiring (outlets closing, change of ownership, missing volume)
Address questions/issues raised by customer or bottlers (handle service, rebate, credit, and billing issues from customer)
Operations Support & Field Integration:
Develop Customer Contacts and foster direct customer relationships at all levels
Coaching and Support:
Build excellent team capability through promotion of teamwork, process improvement, and best practice sharing.
Basic Qualifications:
Advanced knowledge of Microsoft Excel, Power Point and Word
Preferred knowledge of software packages: SAP, FSR-MicroStrategy, and STAR2
High attention to detail and excellent organization skills
Strategic thinking
Excellent Communication and presentation skills (written and oral)
Ability to quickly resolve issues and develop relationships
Strong analytical, processing and problem solving skills
Able to synthesize data in an easy-to-understand and actionable format
Strong process improvement skills
High level of integrity
Ability to manage multiple projects and tasks, prioritize well
Strong Influence Skills
Proven ability to work under stressful time constraints
Able to analyze and solve problems with varying degrees of complexity.
Preferred Qualifications:
Bachelor's Degree or 5 years' experience in client Industry
Prior experience preferably in Sales or Customer Service.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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